We continue to work closely with Salesforce to restore the Northpass-Salesforce integration. Currently, the integration remains offline, and we do not recommend attempting to reconnect the integration at this time.
Posted Dec 17, 2025 - 10:14 EST
Update
The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services.
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Posted Nov 28, 2025 - 21:20 EST
Update
The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf
Posted Nov 22, 2025 - 14:59 EST
Update
We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational. We will continue to share updates here as soon as we have them.
Posted Nov 21, 2025 - 22:00 EST
Update
We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational. We will continue to share updates here as soon as we have them.
Posted Nov 21, 2025 - 13:58 EST
Update
We are continuing to work to restore functionality as quickly as possible. We will share updates here as soon as we have more information.
Posted Nov 21, 2025 - 10:26 EST
Identified
We’ve identified the authentication issue that is preventing our Salesforce app from connecting. Our team is working to restore functionality as quickly as possible and no data loss is expected. We will share updates here as soon as we have more information.
Posted Nov 21, 2025 - 10:08 EST
Investigating
We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.
Posted Nov 21, 2025 - 10:02 EST
This incident affects: Northpass App - AWS and Northpass App - Azure.