Login Issues for Customers Using SSO

Incident Report for Northpass

Resolved

Time Detected: 09:30
Status: Resolved
Time Resolved: 10:45

Summary:
The login issues affecting customers using Single Sign-On (SSO) have been resolved. The issue was traced to an abnormal behaviour in a firewall rule following a recent component update.

Resolution Steps:
The engineering team identified the cause and reverted the changes to the component update, we will continue monitoring to ensure stable access for all customers.

Thank you for your patience and understanding.
Posted Oct 28, 2024 - 09:30 EDT