Impact: During the incident period, customers experienced increased latency. This impacted the UI responsiveness, causing inconvenience to our users.
Cause: The root cause of the incident was identified as abnormal behavior with rate limiting. This anomaly disrupted the normal operation of our network infrastructure, resulting in the issues.
Resolution: Our engineering team quickly identified the problem and applied a fix. Once the fix was completed problem was resolved.
Next Steps: We are conducting a thorough review of our update procedures and tests to prevent similar incidents in the future.