Impact: During the incident period, customers experienced increased network latency, leading to timeouts and failures for requests. This impacted the responsiveness and availability of our services, causing inconvenience to our users.
Cause: The root cause of the incident was identified as abnormal behavior of a system network component during a routine update procedure. This anomaly disrupted the normal operation of our network infrastructure, resulting in the issues.
Resolution: Our engineering team quickly identified the problem. Once the updated was completed and components restarted problem was resolved.
Next Steps: We are conducting a thorough review of our update procedures and tests to prevent similar incidents in the future.