Analytics Dashboards failing to update

Incident Report for Northpass

Resolved

This incident has been resolved.
Posted Aug 25, 2022 - 18:43 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2022 - 18:23 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 25, 2022 - 17:25 EDT

Update

We are continuing to investigate this issue. We will update you on our findings shortly.
Posted Aug 25, 2022 - 16:48 EDT

Update

We have identified that only Looker-based dashboards are impacted. We are still looking into this issue, and will update on our status shortly.
Posted Aug 25, 2022 - 16:01 EDT

Investigating

We have received reports that some analytics dashboards are failing to update. We are currently investigating this issue, and will update you on our findings shortly.
Posted Aug 25, 2022 - 15:36 EDT
This incident affected: Northpass App - AWS.